On our Exchange 2003 server there is an account that is used as the sender address for thousands of automated emails. We can call it mail@company.com. Occasionally it sends an email to an invalid recipient. In some of the cases, the mail server on the recipient side will send a normal email back to mail@company.com saying that the address was invalid and that it was not delivered. We forward these mails to a third account, let's call that undelivered@company.com, from which we gather data.
Now, in some cases, the mails sent to mail@company.com are Undeliverable Reports sent from postmaster. I presume this is when the server on the recipient side simply tells our exchange server that the mail was undeliverable, but didn't generate an email to send back to mail@company.com. When I open these undeliverable reports in Outlook, they don't seem to act as normal mails.
Here's the question:
We would like to autoforward these undeliverable reports to undelivered@company.com. Setting up an autoforward rule does not seem to work. Is it possible to set up autoforwarding of undeliverable reports from mail@company.com to undelivered@company.com?
Best Answer
In Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003, you can send a copy of all non-delivery reports (NDRs) to a specific mailbox or [SMTP] e-mail address.
-- XADM: How to Send a Copy of an NDR to a Specific E-mail Address