We have a Windows Server on Azure, running flawless in the past year. After a Microsoft scheduled reboot/advisor recommendation, we lost access to this VM.
- 'Connect' (RDP) button on Azure portal does not work.
- Already tried resetting NIC, adding new NIC, redeploying to new host, everything without success.
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Boot Diagnostics shows that VM started, but connection icon on lower right is at disconnected state:
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Pinging from another VM on the same vnet also failed.
Is there anything else that we can try to do to restore access to this VM?
Best Answer
You may have already tried this, but stop the VM, so it shows up as de-allocated, then start it again. If that does not work then you need to raise a support ticket with MS to have them look at it.