Best practice email setup for “support@”, “info@”, “sales@” etc… accounts on OS X Server

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I'm sure I'm overlooking something as this should be routine… But I'm wondering how admins are setting up generic accounts like "support@domain.com" & "info@domain.com"? With OS X Server you can create aliases in a user's mail account and those messages will automatically be forwarded to said user… But I want a separate IMAP (or POP) acct that could be monitored by multiple clients. Do I really need to create a full user in our system & Open Directory for each of these accounts when all we need is email only?

Best Answer

We have these setup as aliases for mailing lists, so for example support@domain.com is an alias for support@lists.domain.com. This means that user accounts can be added to/removed from the list as necessary.

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