We have about 200 Blackberries. A number of users like to use Auto On/Off to turn their Blackberries off overnight so the new email notifications don't wake them up.
They are complaining that when they come back on in the morning, all the emails are timestamped with the time that the email arrived at the Blackberry (ie the "Auto On" time), rather than the timestamp that the email has in "Outlook" (ie in Exchange).
There has to be a setting somewhere on the Blackberry or in BES, but I can't find it.
Can anyone help?
Best Answer
We recently had a BES installed and had the telecomms vendor in to assist and provide training and he just said this is how it is. You have to remember this is not windows mobile with activesync reading a copy of the mailbox. This is a reconciliation process whereby messages are directed to the device before they even hit the mailbox. Therefore the time shown is always going to be the time the device received them.
Annoying indeed at first but people quickly get used to it. I guess if you think about it its the equivalent of having your mailserver turned off over night and then all the mails arriving when you turn it on, at which point that would be the timestamp.
I would be very interested to know if there is a way around this, but i suspect it involves not turning of the BB :)
Edit: Of course the mail is shown in the order it arrived at the mailbox and if you open a mail item on the BB it will show the date it arrived at the mailbox, in the header.