Blackberry Enterprise Server Express & Exchange 2010 Management Console

generally, I find troubleshooting BES server to be a bit tricky, but this is probably because I just don't have that much experience except for the setup - for the rest, it just seems to work.

having said that, the steps I would follow:

• check connectivity to the exchange server from the blackberry server and the other way round. check if anything has changed/installed on the exchange server or BES server

• check event logs on the BES server. send a BES message to your handset from the BES Manager on the server, see if an error is generated. if the message arrives, the network portion is ok. check an email version of the same (also from the manager) - this will isolate the issue to network or internal exchange issue

• on the server, in program files\research in motion\blackberry enterprise server\utility (unless installed elsewhere) is a permissions checker called 'IEMSTest.exe' - run it from the command line, select the correct profile and test against one of the mailboxes that should work. it will spit out any permission errors that occur

usually one of these three give me something to work with (and invariably in my case it's the last one - permission issues) - but given your environment was running, unless it's a change that's been made on the exchange server it's unlikely.

The only other gotcha I've come across is that if a user is granted windows admin permissions, send as permission breaks. this had me hunting for a while last time it happens.

hope this helps, YMMV

If I'm understanding your question correctly, you're trying to remotely manage an Exchange 2010 server using an EMC running on another machine; is this right?

Some things you should check:

• Is your EMC patched to the same level as the Exchange server?
• Is the machine you're running EMC on in the same domain as the Exchange server?
• Do you have proper DNS resolution for the AD domain on your machine?
• Are you logged in as a domain user?
• Does your user account have proper privileges to manage the Exchange server?
• Are the two machines in the same subnet, or there is some routing in the middle? If some router is involved, is it configured to forward all traffic or is it doing some firewalling too? Can you connect to the Exchange server using other protocols, like Remote Desktop?
• Speaking of firewalls, how is Windows Firewall configured on the Exchange server? If you're unsure about this (Exchange uses lots of ports), try turning it off and see if things start working.