We're having any issue in which some of our employess can no longer connect to our network drives when out of the office. We use Watchguard Mobile VPN (we have a Watchguard Firebox firewall) and the users are able to connect. That is, their status in the the VPN client says "Connected" and they have the correct IP address listed as the VPN Endpoint.
The problem is, when they try to map drives, or even ping the IP address of a server on our network, it fails. Last week, we temporarily switched one of our Comcast modems to our backup DSL modem because the Comcast was accidentally shut off by Comcast, and the problem seemed to start around then. We've since switched back and the problem persists, so that doesn't seem to have been it (which makes sense). But we also made other changes at the time that might have thrown something off, although we feel like we've checked them all. Plus, some people can successfully connect to network drives through the VPN.
Can someone please suggest some steps to help troubleshoot? We've checked the policies on our Watchguard box, and they seem fine. We've looked at the settings on the Mobile VPN client, but nothing seems like a probable cause. Thanks.
Best Answer
Talk to your Watchguard vendor and/or Watchguard themselves. It's a fairly specialised area which not too many people can help with. Plus you're paying Watchguard for exactly this kind of support question (either directly or through a vendor). And if you're not paying Watchguard then you're not getting security updates and therefore have bigger issues to worry about.