Can’t get any SMART or temperature data from HDDs

hard drivemonitoringsmart

I have a PC with recently installed Gigabyte GA-X79-UD5 MB.
I've encountered some weird problem with getting SMART data or temperature for HDDs. Every single tool I've tried in Windows 7 just can't get any data (HDTune, AIDA64…).
I was suspecting that SMART feature is disabled in BIOS but it's seems like there is no such option in BIOS settings. I've even tried to update BIOS but still no luck.

Same issue with both controllers on that MB (Intel and Marvell). It seems unlikely that both controllers end up with exact same issue.
Both controllers are working in AHCI mode.

Is there anythig that can interfere with getting SMART ant temp data from HDDs? Or is there any way to check that it's actuall MB issue?

Is it even possible that it is hardware issue since all HDDs seems to work normal despite the fact that I can't get any temperature or SMART data from it.

Best Answer

You may want to check if the WMI class exist and that you can retrieve the WMI data for the drives. If not, that may be a good place to start. You can use a tool such as Microsoft WMI Code Creator, and browse/display WMI information. Select the root\WMI namespace, and the MSStorageDriver_ATAPISmartData class. Select all of the properties, and click Execute Code.

enter image description here

Microsoft WMI Code Creator download:
https://www.microsoft.com/en-us/download/details.aspx?id=8572

Related Topic