We have an older setup for XenApp – users log in through Citrix Secure Gateway running on a windows box. (We hope to start using a NetScaler soon.)
Earlier today, connections to https://citrix.company.com/ starting throwing up a 503 error page, instead of redirecting to https://citrix.company.com/Citrix/XenApp/ If you go directly to the /Citrix/Xenapp/ URL, the user is properly directed to the login page, and can launch apps.
We've restarted the service, and rebooted the server. We haven't yet tried uninstalling and reinstalling the software. Before we do this, I'm looking for ideas as to how we can get the redirect working again without a fairly major outage window.
To make things more interesting, many of our users have Citrix Receiver installed, also pointed at https://citrix.company.com/. Receiver makes itself the default launcher for ICA files, and gives a connection error when it tries to load apps – probably because of the same non-functional rediect?
Best Answer
The redirect from the root to the Citrix site is performed on Web Interface server, rather than through the Secure Gateway. You should check the Web Interface directly, bypassing CSG.