Clustered SAN volumes not showing up in Windows Explorer

failoverclusterwindows-server-2008-r2

Occasionally my drives will not show in Windows Explorer even though they appear online (Reserved) and mapped to a drive letter in Disk Management. I'm not sure what makes them come back but right now I have no way to get to them.

I'm remoted in to the active node and even if I try typing the drive letter in in Windows Explorer (e.g. K:\) I still can't get to the drive. The passive node doesn't show them either, in case you're wondering.

I recently switched my SQL Server 2012 cluster (Windows Server 2008 R2) SAN from a VNX to an XtremIO but not sure it's related to the problem. I never noticed the problem before though.

I'm not using Cluster Shared Volumes as far as I know (the SMB share thing…I'm definitely talking about volumes shared across two clustered servers).

UPDATE 12/22/15: I discovered that if I remote in with a different account (same permissions) I can see all the drives. I'm still baffled.

Best Answer

If it's not a clustered shared volume and you can access it via a drive letter, that means it's a file server resource. Therefore, you will only be able to access it via drive letter on the server that currently hosts that resource. Look to see who is the other of the file server in the Failover Cluster Manager Console.