CNAME Records Not Showing on DNS Lookup Services for Mailchimp

cname-recorddomain-name-system

I'm trying to set up a mail service to handle communications with our customers.

Part of the setup is to create CNAME and TXT records pointing to the mail service to avoid being delivered to spam folders.

These are the settings required by mailchimp:

Mailchip required DNS settings

These records were set up more than 4 days ago and are displaying in my domain control panel but I can't 'authenticate' the domain with the mail service.

These are the CNAME records I have on my server:

enter image description here

As a check I looked up my domain (opale.co.uk) at MXToolbox and for some reason none of the CNAME records for my domain are showing up but the corresponding TXT records are.

Is there a server setting I'm missing that is preventing the cascade of the CNAME records? Or something else?

Best Answer

I suspect the answer is this:

Look at your sip CNAME, and compare it to the others. Many online DNS control panels add your domain name implicitly to the records. In other words the CNAME demanded by Mailchimp should be defined in your DNS management GUI as k1._domainkey.

As it's written now, you've defined a CNAME record for k1._domainkey.opale.co.uk.opale.co.uk, which naturally no-one is looking for, and which makes the authentication check fail.

Related Topic