Delivery is delayed errors, seems specific to Office 365 recipients

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Our site runs SBS 2011, with Exchange 2010.
We have recently changed ISP and made the necessary changes to Exchange connectors, static IP, reverse DNS and MX (phew). All inbound and outbound mail seems to be fine, except….
We are now seeing delivery delayed errors, consistently to correspondents who run Office 365. The server tells us it is trying for a day or so, but the email ends up never getting there at all.
Have checked and cannot see our domain listed on blacklists (Spamhaus, Trend Micro etc.)
Any thoughts?

Best Answer

You need more details related to the exact reply given by Office 365 servers. Graylisting is not used by the cloud so it is definitely not that.

Do you have a full NDR or something in the smtp logs? As a last resort, you can create a test Office 365 tenant and send a couple of emails, afterwards check the message trace in the cloud ECP.