Dell PE 2850 NIC cycling – can’t install latest drivers

dell-poweredgedriversnetworkingnicwindows-server-2008-r2

I've just installed W2K8 R2 SP1 on a Dell poweredge 2850. The network card isn't working correctly – keeps cycling through these states: identifying, enabling, network, network cable unplugged. The card is an Intel(R) PRO/1000 MT.

UPDATE

When I did try and install Intel_LAN_10.2_W2K864_A01.exe it I got the error: "Cannot install drivers. No Intel(R) Adapters present in this computer".

I've tested the cable and switch port on other machines and they work fine.

Going to give ProWinx64.exe a try…

UPDATE2

I got the same error with ProWinx64.exe – install started, put up a "please Wait…" dialog, ran for a minute or two and then came back with:

"Cannot install drivers. No Intel(R) Adapters are present on this computer."

(However, I can see an Intel card in networking and when I run belarc it gives:
"Intel(R) PRO/1000 MT Network Connection")

This is frustrating. Any ideas? Thanks.

UPDATE3

Tried an Ubuntu live CD – booted fine – but no network connection. Does this seem like a NIC hardware problem? Any other tests I could do to narrow it down?

Best Answer

There's an Intel driver for W2K3 but not W2K8 on Dell's web site. You probably need to go to Intel's web site to check for a W2K8 driver there for that NIC.

http://www.dell.com/support/drivers/us/en/04

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Network+Connectivity&ProductLine=Intel%c2%ae+Server+Adapters&ProductProduct=Intel%c2%ae+PRO%2f1000+MT+Server+Adapter&ProdId=879&LineId=405&FamilyId=38

As for the second part of your question, you can use the Dell SUU (server update utility) to update firmware and drivers on the server or you can use the DRM (Dell repository manager) to build your own update bundle:

http://search.dell.com/results.aspx?c=us&l=en&s=bsd&cat=sup&cs=04&k=suu&rpp=12&p=1&subcat=dyd&rf=all&nk=f&sort=-date&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=anav

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