Dell PowerEdge 2950 getting PCIe Degraded Link Width Error : Internal Storage Slot

dell-poweredgeraid

I have a Dell PowerEdge 2950 getting a "PCIe Degraded Link Width Error : Internal Storage Slot" its out of warranty so I can't harass Dell about it, thought i'd see if anyone here has experienced this.

I have already removed and reseated the backplane, riser card, RAID controller, and the RAM on the Controller. Even removed and reseated all the drives and booted the server without the RAID card, then shut down and installed the RAID card. I didn't get the error when the RAID card was removed so i'm thinking the error is directly related to the RAID card somehow…however, I can still access the RAID BIOS and see the status of all the drives, which shows everything to be ok. I can not access the Dell BIOS though.

Best Answer

Your RAID controller card (probably a PERC 5/i) is in a multi-lane PCIe slot (probably x8), but it is operating with fewer lanes than optimal (probably either x4 or x1). It may still work fine, but if it does work, its maximum throughput for sequential read/write operations will be slower than normal.

Troubleshooting steps:

  1. Try the same RAID controller in a different PCIe slot.
  2. Try a different RAID controller in the same PCIe slot.
  3. Try a different PCIe riser card.
  4. Try a different motherboard.

As a side note, if you are using out-of-warranty hardware in a production environment, it is essential to be self-sufficient with spare servers and spare components.