Disable message recall in Outlook (2010)

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Is there a way to disable the message recall button in Outlook 2010? The users do not understand that this works only on the same exchange server and not via the internet. So they often try to recall a message and then they comply that this isn´t/wasn´t working.

So I would like to hide the complete button if possible in outlook (via GPO). But I haven´t found a way so for to do that.

Edit:

I found that here:

If your recipients have Process requests and responses on arrival selected on their computers (in Outlook: Tools > Options > E-mail Options > Tracking Options), even if the original message — the one you tried to recall — has not been read, the recipient will be notified that something disappeared from their Inboxes. (And boy does that summon up curiosity.)

So it looks like there is no real way to disable that feature fully. But if somebody knows a way to disable that button in outlook, then please share 🙂

Best Answer

You can disable Ribbon interface items in Office applications via Group Policy. There may be keyboard shortcuts or other ways around it, but this will make it more difficult for your users to attempt to recall messages. The specific settings you need are going to be under User Configuration | Administrative Templates | Microsoft Outlook 2010 | Disable Items in User Interface | Custom | Disable command bar buttons and menu items. The Control ID for the Recall Message button is 2511 (Control Name: RecallThisMessage).

For reference, you can download the control identifiers for all Office 2010 applications here: https://www.microsoft.com/en-us/download/details.aspx?id=6627

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Outlook & Exchange: What does a proper response to a “message recall” message look like

Here is example of successful recall in our Exchange environment (originally message with subject "12" was sent).

Your message

      To:   %user name%
      Subject:  12
      Sent: 20.03.2011 13:58


was recalled successfully on 20.03.2011 13:58.

Subject line of this response is: Message Recall Success: 12

Exchange 2010 and Outlook 2010 requesting password every time it starts

I've had this issue before on a client site, it may be entirely unrelated but I'll post my experiences here.

My first port of call to diagnose it was to open up outlook, leave the credentials request window open and then see where the request for credentials was going to; outlook has a handy tool built in that shows you all the connections it's making. To view it locate the notification area outlook icon in the taskbar (the icons on the right of the screen by the clock, rather than the ones to the left by the start menu) and then ctrl+right-click to bring up a slightly different context menu, in there click Connection Status.

When I did this I found that outlook was trying to make a connection to an public folders on an old exchange server that had been decommisioned and that this was happening because the current public folder was redirecting to the old one. I deleted the public folder and recreated it and voila, no more login prompts.

Of course there are a hundred reasons your outlook clients could be asking for credentials but I do recommend checking the connection status to see where it's pointing to, I found that once I entered the credentials the connection dissapeared in connection status, so that's worth trying.

Best Answer

Related Solutions

Outlook & Exchange: What does a proper response to a “message recall” message look like

Exchange 2010 and Outlook 2010 requesting password every time it starts

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