Domain – Using a CNAME record with www

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We've had some issues with our domain provider (1&1) automatically resetting our CNAME record for a subdomain (which is www.).

I've spoken to them about this and they say they're resetting it because it's "inadvisable" to have a CNAME on a www subdomain, stating that Tim Berners Lee designed it to only be used with the root. This is news to me. As I understand it, there is nothing special about the www subdomain in a technological sense.

It may be unusual, but in our case its use with a CNAME is very deliberate. Is it actually breaking some technological best practice?

Best Answer

Barring unusual behavior from a web-browser or poorly coded application, there's nothing special about the www domain. I would suggest looking for a new DNS provider if they're willing to change DNS records without your approval or your knowledge.