Double Click to open Office docs is slow, File -> Open is fast

mappeddrivemicrosoft-office

I have 2 unique networks. They both share similar architecture:

  • Windows 2003 SBS SP2
  • Running Symantec Endpoint
  • Running Symantec Information Foundation
  • Shared drives off a data partition
  • Clients running Office 2003 or 2007
  • Connect to file server through mapped drives

When users try to open a file from their local PC by double clicking, it will take 30-60 seconds to open. When they do File -> Open, those same documents open up almost immediately.

So far I've tried the following
– CCleaner to parse the registry of outdated mapped drives
– Disabled "using DDE"
– Disabled A/V
– Reboot

Any ideas beyond that? Figured this question belongs here instead of SU since its the same issue on different networks.

Edit
Its only 1 user in each effected network that has reported it. They each have a document from the network share as a shortcut on the desktop. When they double click that shortcut, there is a delay. I haven't tested what happens if double clicking the document with excel or word open already. What I have done is opened up the document from the network within its respective program and it opens right away.

Best Answer

I would start with Process Monitor. Capture the stack when you try to open from the shortcut on the desktop, and then a separate capture when you open from inside the program. Compare the two and see where the differences are.

Try adding the Lookup Wizard Add-in for Excel, and see if that changes anything. From here.

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