Emails sent from the server to Hotmail never arrive

email-serverexim

I have the following problem.

Some Hotmail/Live.com users who register @ my website don't get verification emails. Exim logfile shows the following:

2015-01-22 19:45:04 1YELoT-0006U2-Su => XXXXXXX@live.com R=dnslookup T=remote_smtp H=mx3.hotmail.com [65.54.188.94] X=TLS1.2:RSA_AES_256_CBC_SHA256:256 DN="CN=*.hotmail.com"
2015-01-22 19:45:04 1YELoT-0006U2-Su Completed

but emails never appear in Hotmail mailboxes.

I have SPF records for my domain, "from" address exists, server has reverse PTR record, server's IP address doesn't exist in any blacklists. No problems with Gmail, Yahoo etc, only with Hotmail.

I use non-existing "reply-to" address. Could it be a problem?

Anyway, if there is a problem with my emails Hotmail should reject them instead of accepting and not delivering. They are just fooling people.

As I understand this problem is not permanent. I have users with Hotmail email addresses, some people get verification email, some not. Today I made several tests but no emails in my Hotmail mailbox.

Is there any way how to get in contact in Hotmail to fix the problem? If not the only solutions is not to accept Hotmail/Live com addresses. 🙁

Best Answer

I am going to block Hotmail/Live.com/Outlook (Microsoft) email addresses at my website. I am just losing users and money. People who try to register with Hotmail/Outlook etc email addresses can't complete the registration process because the activation emails never arrive - Hotmail/Outlook/Microsoft just stole them. Please read the answer from Hotmail below.

@ Microsoft Forums I found a way to submit a support ticket Microsoft. I included 2 IP addresses of my servers (Hotmail - Microsoft stole emails sent from both servers). The first IP address I use more than 6 months and the second IP address I use just 2 days (got a new server). Hotmail/Microsoft decided that the first IP address "is eligible for conditional mitigation" but the second - not.

As I wrote, the second IP address I got just 2 days ago when I ordered a new server @ my data center. After server installation and configuration I sent a test message to a @hotmail email address. Exim reported "Completed" but this email never arrived to the Hotmail mailbox nor Junk mail folder.

I am not a spammer, my domain name has a SPF record, both IP addresses has PTR records but for Hotmail is just nothing.

I can't send even 1 email from a new server but companies like Linkedin, Badoo, Facebook etc are allowed to send spam (caled invitations) every day.

==============================

Dear [my name]

We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.

Conditionally mitigated [FIRST IP ADDRESS]; Our investigation has determined that there are no active blocks against these IP(s); however, some messages were filtered. We have confirmed that these IP(s) are eligible for conditional mitigation, but may be subject to low daily email limits until they have established a good reputation. Please note that this mitigation does not guarantee that your mail will be delivered to a user's inbox.

Mitigation may take 24 - 48 hours to replicate completely throughout our system.

If you feel your issue is not yet resolved, please reply to this email and one of our support team members will contact you for further investigation.

Not qualified for mitigation [SECOND IP ADDRESS]; Our investigation has determined that the above IP(s) do not qualify for mitigation.

Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.

To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.

Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.

Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts.

Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.

There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.

Thank you,

Outlook.com Deliverability Support

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