We have a fair number of public folders in our Exchange system. When we create new folders, we assign them an email address and turn off the "Hide from address list" option in order to allow users to copy messages directly to the folder.
The two recent folders that were added are not appearing for Outlook clients. Normally the test is to open a new message, type in the folder name (or enough of it that there is not a "quick entry"), then hit Ctrl+K to resolve the address. It usually works. Now, it does not.
In Exchange manager, viewing the properties of both the All Address Lists/Public Folders and the Global Address List objects (under recipients) and then clicking the Preview button, the two items show up as expected; however, 24 hours later the issue still is not resolved for the Outlook clients.
Both cached and non-cached Outlook clients have been tested. We have also tried the "Update" option on the recipient policies (they have not been changed) and are thinking about the "Rebuild" option, but it always gives the message that it could take a day to perform which is a bit worrisome. I do not know if that means the GAL will not be fully available to users during the rebuild or not.
If anybody has some ideas, I would be most appreciateive.
Best Answer
In my experience, the GAL can take longer than 24 hours to replicate entirely. At this point, I tell my users to wait another day before I take further action. 99% of the time it starts working correctly.