Yesterday we had a hardware failure and brought our exchange server down. The hardware was repaired and the server was brought back up. Windows server 2008 did the disk check upon bootup and everything was recovered.
However, no users can log into their exchange account! This is true with IMAP, Exchange and OWA! All three of them, refused to accept any users. For example when I try to access OWA, I get the following page http://pastie.org/584061
We verified that all the services are up (IMAP, POP, SMTP, IIS etc). We were able to connect to all those services with their respective ports through telnet. What could be the problem?
It looks like the database cannot be mounted, from Exchange management console, when I try to mount the database it gives:
Microsoft Exchange Error
Failed to mount database 'Mailbox Database'.
Mailbox Database
Failed
Error:
Exchange is unable to mount the database that you specified. Specified database: SERVER\First Storage Group\Mailbox Database; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-528)
.
I read online that there is a repair utility, so I tried it. I navigated to my edb file and ran eseutil /p "Mailbox Database.edb". It printed the following output
Repair completed. Database corruption has been repaired!
Note:
It is recommended that you immediately perform a full backup
of this database. If you restore a backup made before the
repair, the database will be rolled back to the state
it was in at the time of that backup.
Operation completed successfully with 595 (JET_wrnDatabaseRepaired, Database cor
ruption has been repaired) after 885.750 seconds.
However I am still unable to mount!
Best Answer
I had an Exchange Server fail once, my guess is you haven't slept very well or at all since it happened. In my case I forked out the $500 or whatever it was to open a technical case with Microsoft. It was worth every peny, I recommend if the fix isn't immediately apparent to hand it over to the experts. I may get voted down for recommending this but I have to say the Exchange Support team was very good.