I am running exchange online via office 365. We had a customer email that our user could not locate. I ran a message trace and it found the message. We ran a search in the users outlook but the message does not show up there. How can I locate and/or forward that message to view it in it's entirety and get the attachment?
Exchange, retrieve the message found from message trace
email-serverexchange
Best Answer
The message trace doesn't have a copy of the message, only a record of its initial delivery. Once it's in the mailbox, the trace is done. So if the user of the mailbox deletes the message, and it expires from the dumpster, then it's gone. (Did you include the dumpster when searching?)