Exchange server address list service failed to respond while creating mailboxes

exchangeexchange-2007

old thread

When creating mailboxes in new OU, the error "The Exchange server address list service failed to respond" is seen. Creating new mailboxes for already existing OU works fine.
Problem since V2V migration (from hyper v to esxi).

  • Date and time is correct on exchange + the ad servers
  • Test-ServiceHelath shows all services running

Running Best Practices Analyser:

Organization incoming message size too high
Organization outgoing message size too high

Offline Address book definition is missing
The 'msExchUseOAB' value for mailbox store 'Mailbox Database' on server VM02 is missing. This will cause offline address book errors for 3 users in this database.

Right after the (vmware converter) V2V conversion, I see this in events log:

9327
OALGen skipped some entries in the offline address list '\Global Address List'. To see which entries are affected, event logging for the OAL Generator must be set to at least medium.
– PAAB Offline Address Book

9408
OALGen failed to load the offline address book version 4 manifest file '\VM02\ExchangeOAB\9227b150-e6b2-4cae-ade1-2df2d81e9b67\oab.xml'. This indicates data tampering or disk problems. Restore files in this folder from the recent backup or clean up folder content and force a full OAB generation.

9109
OALGen encountered an error ffffffff (internal ID 50509bc) while generating address list '\Global Address List'. Check other logged events to see if this is a serious error.
– PAAB Offline Address Book

What seem to be going on here? How can this affect only new mailboxes in new OUs?

Best Answer

I don't if this is related or not to your problem, by I'd start by fixing those obviously address-book-related errors.

For the first one: go to the properties of the Mailbox Database, in the "Client Settings" tab, and configure the Offline Address Book this database's users should use (if you only have the default one, just select it).

For the other ones: force a full Offline Address Book rebuild using

Get-OfflineAddressBook | Update-OfflineAddressBook