Our exchange server has suddenly stopped serving mobile devices. Attempts to connect result in our ActiveSync server returning HTTP 500.
It is serving outlook clients fine.
Our server is Windows 2003 SBS 6.5 SP2
There are no abnormal events in the system log.
I ran the "Exchange ActiveSync with AutoDiscover" at https://www.testexchangeconnectivity.com/
I've notice an abnormality in the exchange properties, Log File Directory shows:
Access denied.
Facility: Win32 ID no: 80070005
Exchange System Manager
As shown in the following image:
I think it may be related to a recent issue we had here: Windows server 2003 suddenly unable to connect to anything?
We followed a procedure to reinstall TCP/IP: http://support.microsoft.com/kb/325356
I've run the "exchange activesync" connectivity test at testexchangeconnectivity.com:
Attempting to Resolve the host name
mail.immersive.com.au in DNS. Host
successfully Resolved Additional
Details IP(s) returned:
221.133.203.229Testing TCP Port 443 on host
mail.immersive.com.au to ensure it is
listening/open. The port was opened
successfully.Testing SSL Certificate for validity.
The certificate passed all validation
requirements. Test Steps Validating
certificate name Successfully
validated the certificate name
Additional Details Found hostname
mail.immersive.com.au in Certificate
Subject Common nameValidating certificate trust for
Windows Mobile Devices Certificate is
trusted and all certificates are
present in chain Additional Details
Certificate is trusted for Windows
Mobile 5 and Later platforms. Root =
E=server-certs@thawte.com, CN=Thawte
Server CA, OU=Certification Services
Division, O=Thawte Consulting cc,
L=Cape Town, S=Western Cape, C=ZATesting certificate date to ensure
validity Date Validation passed. The
certificate is not expired. Additional
Details Certificate is valid:
NotBefore = 1/5/2009 4:00:00 PM,
NotAfter = 1/11/2010 3:59:59 PMTesting Http Authentication Methods
for URL
https://mail.immersive.com.au/Microsoft-Server-Activesync/
Http Authentication Methods are
correct Additional Details Found all
expected authentication methods and no
disallowed methods. Methods Found:
BasicAttempting an Activesync session with
server Errors were encountered while
testing the ActiveSync session Test
Steps Attempting to send OPTIONS
command to server OPTIONS response
was successfully received and is valid
Additional Details Headers received:
MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands:
Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0 Date: Thu, 16 Jul
2009 01:07:27 GMT Server:
Microsoft-IIS/6.0 X-Powered-By:
ASP.NETAttempting FolderSync command on
ActiveSync session FolderSync command
test failed Tell me more about this
issue and how to resolve itAdditional Details Exchange
Activesync returned an HTTP 500
response.**
Could I have some troubleshooting advice?
Best Answer
The fix after two days of troubleshooting this issue is the following article: "The domain name may not appear in its correct form in the DNS record of a Windows 2000-based or Windows Server 2003-based domain controller" http://support.microsoft.com/kb/888048
On our SBS 2003 server I then had to: - uninstall the network card from device manager, do a scan for new devices and reinstall it -run "netsh int ip reset" -Reboot the server. -Run the Change Server IP wizard from Server Manager. -Run the connect to internet wizard -Run the remote access wizard.
After doing all of this the server and all features RRAS, Exchange System Manager, Exchange Activesync, RPC over HTTP, etc all work perfectly for me.