External VPN users cant access mapped network drives with Name have to use IP address

shared-storagevpnwatchguard

It's not a massive problem but some users complain they can't access our storage drive when working externally across the VPN.

For instance, internally they can type \\storageserver\adminfolders and it works with no problem.

But externally it won't resolve the name and they have to use the IP address instead.

\\192.168.168.168\adminfolders

Using the IP address it works.

I'm not sure if it's a DNS issue (it seems that way due to the fact that the IP works and not that name) or something else.

Any suggestions? The only things we have are McAfee Security on the laptop and a Watchguard firewall that runs the VPN clients over PPTP.

Best Answer

Two things to check:

-Does using the FQDN for the share work (ie, \storageserver.domain\adminfolders)?

-Try toggling the "Use Default Gateway on remote network" setting in the TCP/IP v4 properties for the PPTP connection. Be aware, though, this will route all remote traffic through the tunnel, and could be a bandwidth sink.

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