Several end-users try and log into their Windows 7 machine, they get a message, "failed to connect to the windows notification service" and it goes to a black screen and never actually loads their desktop. This has been going on for 6+ months.
If I promote that user to a local administrator they can log in but loose Aero Desktop Theme. It also takes minutes for the computer to boot to the desktop, and the following error is displayed:
There are a few posts that I have gone through to try and resolve the issue. Here are some of the steps I have tried to no avail.
incoming brain dump
- Ran
netsh winsock reset
- Disable all non-Windows services
- Disable all startup apps with
msconfig
- Uninstall Symantec Antivirus
- I thought it was Nvidia driver related (Dell laptops) but I just had two people that have Intel Graphics.
- Safe-mode boots cleanly and fast.
- Machines are all in the same OU. Moved problem machines to an OU with different GP and ran
GPUPDATE
. No change. - The problem goes away on its own, from 30 minutes to 2 days.
- Reinstalled NIC/Audio/Video drivers
- I see the event
\Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5800&MI_01\7&66de6c9&0&0001
on almost all of the problem laptops. I think it is a smartcard reader. - Rebuilt the WMI repository
- Ran
netsh catalogue reset
andwinsock reset
- Tried hotfix KB2590550
- Ran
SFC /scannow
Today the user said there was an update after they rebooted, but that doesn't explain the last six months.
I saw this on a ntbtlog. These few drivers didn't load but the log repeats it over and over, 50+ times:
Did not load driver @oem77.inf,%staccel%;ShoreTel Desktop Sharing Accelerator
Did not load driver @oem50.inf,%isnbgm2p%;Intel(R) HD Graphics Family
Did not load driver @oem48.inf,%srl_devicedesc%;Intel(R) Active Management Technology - SOL
Did not load driver @msports.inf,%*pnp0401.devicedesc%;ECP Printer Port
Did not load driver @cpu.inf,%intelppm.devicedesc%;Intel Processor
Did not load driver @cpu.inf,%intelppm.devicedesc%;Intel Processor
Did not load driver @cpu.inf,%intelppm.devicedesc%;Intel Processor
Did not load driver @cpu.inf,%intelppm.devicedesc%;Intel Processor
Did not load driver @battery.inf,%acpi\acpi0003.devicedesc%;Microsoft AC Adapter
Did not load driver @battery.inf,%acpi\pnp0c0a.devicedesc%;Microsoft ACPI-Compliant Control Method Battery
Did not load driver @battery.inf,%acpi\pnp0c0a.devicedesc%;Microsoft ACPI-Compliant Control Method Battery
Did not load driver @battery.inf,%acpi\pnp0c0a.devicedesc%;Microsoft ACPI-Compliant Control Method Battery
Did not load driver @battery.inf,%*compbatt.devicedesc%;Microsoft Composite Battery
I feel like I have done more things but I am just at a loss. This is my first Stackoverflow post, I love you guys!
Edit:
-
Colyn1337 – I agree, I think that there is a service that hangs on boot, probably set to automatic. There is a timeout (not sure how long) and Windows waits for that timeout to happen therefore taking forever to boot. I do not know a way to log which services fail, the event viewer doesn't say anything about it.
-
Yagmoth555 – C:\pagefile.sys
Best Answer
I had the same problem. The message "failed to connect to the windows notification service", lost Aero Desktop Theme, several minutes to boot to the desktop.
I had tried everything on this blog. The only thing that worked was when I uninstalled the KB2952664 update.