Has anyone managed to install an HP All-In-One printer on 64-bit Windows

64-bithpprinterwindows 7

I'm trying to set up an HP All-In-One printer (6310) on a 64-bit Windows 7 system. The setup for the driver software runs OK, but fails to connect to the printer across the network. I haven't tried USB because this printer works over Ethernet with the other computers in the office and has worked on this PC too (before it was rebuilt).

I'm wondering if this is an x64 problem, or a Windows 7 problem… (it's been fine with Windows Server 2008 x64, Windows XP, Windows 7 32-bit) and was curious to see if anyone else had come up against similar issues with HP All-In-One devices on x64.

Best Answer

I am now running Windows 7 x64 full time and had the same issue with an HP Officejet Pro L7590.

  1. Verify you have the latest Windows 7 x64 compatible NIC drivers when connecting through Ethernet.
  2. Verify you have the latest Windows 7 x64 compatible mother/mainboard drivers.
  3. Download the latest driver install kit from HP. Since they don't have Windows 7 drivers officially released yet, use the latest Vista x64 available.
  4. Run the HP driver/software installer in compatibility mode by right clicking, selecting properties, and then configure the Compatibility tab for Windows Vista SP1 or SP2.

The connection problem appears to have been the drivers for me. But once the connection issue was corrected with new drivers, the software would not work correctly after install until I ran it in compatibility mode.

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