How to change the default domain in an OTRS installation

configurationotrsturnkey-linux

I used a turnkeylinux.org otrs installation and I'm trying to configure the default domain of 'yourhost.example.com'. I tried the following:

sed -ri 's/yourhost.example.com/mydomain.com/' /usr/share/otrs/Kernel/Config/Defaults.pm
sudo shutdown -r now

The next time I logged and tried to create a user, the default domain was still there.

How can I change default doamin in an OTRS installation?

Best Answer

you should modify /etc/otrs/Kernel/Config.pm - the guys at turnkeylinux are using the default Debian OTRS package.

Please read /usr/share/doc/otrs2/README.Debian for instructions on how to make the permissions a little less paranoid so you can leverage the Package Manager and the SysConfig, two powerful OTRS features.

So are you using the new Turnkey images based on Ubuntu Lucid? Which means you have OTRS 2.4.7?

-- Mike.

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