Sorry about the title, it wouldn't let me use the word PROBLEM.
In our SCSM we have used SCSM 2012: Notify the analyst when an end-user comment is added to an incident to have our system automatically email the analyst when a comment is added to the incidents action log.
I would like to also be able to automatically email the assigned to user of a Problem when a comment is added to the associated problems action log is updated.
Anyone know how to accomplish this?
Best Answer
There is a couple of ways to achieve this. I hate normally pasting links without an extract, but the extract would not be sufficient to fully answer this.
Option 1: Use Notifications
Option 2: Use third party tool
Option 1 in my own opinion is a better option.