HP ML350 G5 E200i Smart Array not always show at POST

hphp-prolianthp-smart-array

I have a new used ML350 server and there is something strange with the Smart Array Controller, sometimes it show at POST (message with F8 possibility to configure) and sometimes not. Can't do any firmware update when not showed, and the last time I started the firmware has hanged. I removed the cache battery, no change.

Edit :

The server is an HP ProLiant ML350 G5 with SmartArray E200i onboard, do someone have experienced difficulty with this controller that sometimes doesn't appear in POST (normally there is a message saying Press F8 to configure…) and found a solution to fix it? When it is not detected, I can't use drives connected to it and also can't upgrade the SmartArray firmware.

Thank you.

Best Answer

You can download bootable CDs from the HP website (look on the 'downloads' page for your server model) that will allow you to run diagnostics tools as well as update the firmware on all devices in your server. Start by running the array diagnostics utility and see what it reports.