HP ProLiant DL380 G6 server error code: 347 of array controller

hphp-prolianthp-smart-array

I have got a brand new hp ProLiant DL380 G6 server with embedded smart array P410i controller, I got 146 GB SAS drives and wanted to change them with 300 GB SAS drives before installation. Now, we replace the drives and begin the configuration with the hp DVD and begin; when we reach the point that we want to save the configurations, an error message appears:

"The operation has failed with an unknown error, please restart the application and attempt the operation again"

When using Rescan System, this error message appears:

     "Status Alerts -
      Smart Array P410i in Embedded Slot

      Warning Status Message

      Code   Description
      347    The cache for Smart Array P410i Embedded Slot is not configured"

I return back to the 146 GB SAS drives and the message just keeps appearing again.

This server is brand new never used before -was stored on the client office- and I check and found that this model of servers comes with non battery Smart Array controller.
Any help please.

Best Answer

Hmm... The HP ProLiant DL380 G6 is not a new server model. It's a few years old. So given that, where did the server come from? If it's been used previously, you may have some additional work to clear its configurations.

Usually, the error you received is a result of not having any cache module or battery on the embedded Smart Array RAID controller.

As far as the disks, are sure that they are SATA and not SAS drives?

Also, is your system firmware up-to-date? Make sure to obtain the Firmware Update DVD or HP Service Pack for ProLiant.