HP Smart Array P212 hangs after firmware update

firmwarehphp-smart-arrayraid

I’ve just installed a perfect-running HP Smart Array P212 in my server. It comes with 2.72 firmware version.

My server runs vmware ESXi 6.0 and, after perform a firmware update to 6.64 version as explained in this link.

I perform the installation process correctly, bur after it the system asks to perform a reboot. I went out from ESXi shell and reboot the server.

But after it the system shows the message:

HP Smart Array P212 Controller Initializing… +x+ (the
rotation mark)

And then it halts. Doesn’t proceed with the booting process.

I am disappointed, because we have some important data in the RAID disks.

I checked if it has the same behaviour with and without disks attached to the board, and it doesn`t change anything.

The status LED's don't show any error, with the heartbeat running ok and low CPU load (<25%).

When I remove the board from the server, it performs the boot normally.

Please someone help me what can I do to bring the RAID array back without losing data.

Best Answer

Please power the server off - Disconnect power. Then power it back on.

See if the system boots.

Also check your system's ILO/IML logs from the ILO interface.

Also, the HP Smart Array P212 isn't a standard issue RAID controller in most systems. Are you using an HP server? Please clarify.