Our web site is working great for 99.99% of our users, but a few people (all of whom use Internet Explorer) are running into an error. Most pages on the site load fine, but for one specific page (the same page for all affected users), all they get is:
Internet explorer cannot display the webpage
It doesn't matter whether the page is accessed over http or https – it fails to load either way. Every other page on the site, as far as I can tell, works fine for them. Not only that, the same users can load that specific page fine in Firefox.
I've checked the web server logs and I can't find any smoking guns there. The site is running IIS on Windows Server 2003.
Is there any way to get IE to give the user more information than just "cannot display the web page"? There's a "More information" button, but all it tells you is to make sure that your DNS servers are working, make sure you're not working offline, etc. 🙁
Best Answer
Personally, this is the point where I'd crack out either Fiddler or Wireshark to see the actual request / response that is being delivered to the server. IE can be next to useless in terms of telling you what's going on (IE9 is better with the dev tools), so proxying the request or packet sniffing is the only way forward.