my HP ProLiant DL380 G6 server is running fine but iLO does not show any image "no video when"
- iLO firmware has been upgraded to latest version –> 2.25 04/14/2014
- I am using internet explorer 11 to access the service.
- Integrated Remote Console shows grey screen and nothing changes when I ctrl+alt+delete.
- Integrated Remote Console Fullscreen shows "Unable to find a match for 800×600".
- Java based Remote Console shows "no video".
- Problem persist during boot process.
- My computer is on the same network as the server (no firewall involved)
- There is no issue on my computer as I can connect to iLO and open video on other server on the same network on other servers.
**NOTE: **This server is a Hyper-V (don't know if this is relevant)
**NOTE 2: ** The server is running fine as I can RDP and work on it
Any idea how to troubleshoot this?
thanks
Best Answer
This happens when there is a pcie graphic card installed in the server. In that case the bios automatically sets it up as primary display but ILO has no idea how to talk to it (it knows intimate HP parts but no third party components).
I have not dig further to find the bug listed on hp site but for me after entering bios and making the onboard video card as primary, ILO video connection was restored.