We are on exchange server 2013, all users are using OWA to access their emails. One user now is facing a problem. All emails he received from a specific internal email address went to junk mail directly. I thought the cause was bad "Inbox rules", but even I removed all "rules", the emails from that sender still go to junk mail….
This only happens to one user, no one else has the same issue. I checked all settings on the server for his account and all settings inside OWA under his login, there is nothing else to setup for incoming rules ….
I tested with some other accounts to receive emails from that sender with and without few rules, they all working well.
Where should I start troubleshooting? Or is there a way to re-set the account settings to default?
Best Answer
I found the solution.
There is a option must be UNCHECKED
Option - Block & Allow -"Don't trust email unless it comes from someone in my Safe Senders and Recipients list or local senders"
As long as this option checked, all the emails from a specific internal sender go to junk mail directly.
UNCHECKED this option, all working well now