New AD users not being added to Global Address List / unable to configure new user on outlook

active-directoryexchange-2010outlook-2007

I just added a new user to AD and generated a mail box for her. When I go to configure outlook on her machine, I get the error "The name cannot be resolved. The name cannot be matched to a name in the address list"

I've regenerated the OAB and even recreated the AD object with no luck. I can not see the new user from the GAL on my machine, even when working online vs. cached.

However, I can log in to the new mailbox via OWA, see the recipient in that address list, and send and receive mail.

I've tried just about every fix I've stumbled upon with no success.

Using exchange 2010 on a single domain with less than 200 users. We are using outlook 2007 as the client.

Any guidance would be most appreciated! Thank you

Best Answer

Microsoft has a wonderful step-by-step guide called "Troubleshooting Check Name errors" for this exact type of situation.

If you have already verified that the object has properly replicated after creation, this is definitely a place to start.

The most interesting part starts at step 3:

Verify that the user account has been stamped by the Recipient Update Service after you mailbox-enable the user account. To do so, start Ldp.exe, use the user credentials to bind, and then verify that the following attributes have been populated to the account:

  • showInAddressBook()
  • textEncodedORAddress
  • msExchUserAccountControl
  • msExchALObjectVersion
  • msExchPoliciesIncluded

If these attributes are populated, the Recipient Update Service has stamped this user account. If these attributes have not been populated, troubleshoot the Recipient Update Service and the recipient policies to determine why the attributes have not been stamped.

Another place to go if you have Outlook connectivity issues is Microsoft's onlince Remote Connectivity tool: https://www.testexchangeconnectivity.com/

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