New mail in Exchange going to other folder, not Inbox

exchange-2013

We have one user who suddenly has her new mail going to a folder "Deleted Items -> Unwanted". She claims she has not changed anything, the other Exchange administrator says he has not changed anything. I checked the rules in OWA and in Outlook on her computer. I have run out of places to look. I also don't know what other information might be relevant.

Server is Exchange 2007 2013 (we upgraded in the last few weeks), Client is Outlook 2013 on Windows 7 Pro.

Update: The user's description of the issue was "all new mail", but I noticed that it is actually only mail from mailing lists and Gmail accounts that is being moved. Mail from internal addresses and non-Gmail accounts is staying in the inbox.

I also noticed that most of the mail actually appears in the inbox for a few seconds before it gets moved . This leads me to believe that a mobile device might be involved.

Best Answer

check for any rules applied in her profile

  1. Go to File -> Under Info, click on Manage Rules and Alerts.
  2. If any rules are listed, then you can remove the rules

you can also clean the rules by running the command Outlook /cleanrules (there should be a space after outlook) in Run window.

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solution 2:

Right click Inbox and choose properties. Go to AutoArchive tab and choose the option "Do Not Archive items in this folder"

Additional checks: Go to File-->options. select Advanced option. enter image description here

Choose AutoArchive option and disable if it is enabled to archive emails

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