After about 15 minutes, a Norton Ghost 14 backup fails with Error EBAB03F1: The specified network name is no longer available.
The source computer is a P4 laptop running Windows XP SP3. The target computer is a Core2 Quad desktop running Windows Vista Ultimate 64bit.
It does not help to disable Norton 360 on the source computer or Norton Antivirus 2008 on the target computer.
The Event Viewer consistently shows the same two VSS-related errors after Norton Ghost starts but before it fails. It makes no difference if the VSS service is started or stopped. The VSS errors do not appear elsewhere in the event log, only after Ghost starts.
The MSS event messages, however, are quite common, appearing throughout the log, and they may have nothing to do with the problem.
Here is the Norton Ghost error display…
-Errors exist. --Unable to write to file. ---Error EBAB03F1: The specified network name is no longer available. ---Unable to set file size. ----Error EBAB03F1: The specified network name is no longer available. ----Unable to write to file. -----Error EBAB03F1: The specified network name is no longer available. -----Unable to set file size. ------Error EBAB03F1: The specified network name is no longer available. Here are the source computer events, with the final error at the top and the "Ghost Starting" message at the bottom: ===== Event Type: Error Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:40:26 AM User: N/A Computer: PAVILION2 Description: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\) (3). Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Error E7D1001F: Unable to write to file. Error EBAB03F1: The specified network name is no longer available. Error E7D10046: Unable to set file size. Error EBAB03F1: The specified network name is no longer available. Details: 0xEBAB0005 Source: Norton Ghost ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 3421 Date: 11/09/2009 Time: 9:34:06 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Recovery completed for database ReportServer$SQLEXPRESSTempDB (database ID 6) in 1 second(s) (analysis 205 ms, redo 0 ms, undo 376 ms.) This is an informational message only. No user action is required. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 5d 0d 00 00 0a 00 00 00 ]....... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Information Event Source: MSSQL$SQLEXPRESS Event Category: Server Event ID: 17137 Date: 11/09/2009 Time: 9:34:02 AM User: NT AUTHORITY\NETWORK SERVICE Computer: PAVILION2 Description: Starting up database 'ReportServer$SQLEXPRESSTempDB'. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: f1 42 00 00 0a 00 00 00 ñB...... 0008: 15 00 00 00 50 00 41 00 ....P.A. 0010: 56 00 49 00 4c 00 49 00 V.I.L.I. 0018: 4f 00 4e 00 32 00 5c 00 O.N.2.\. 0020: 53 00 51 00 4c 00 45 00 S.Q.L.E. 0028: 58 00 50 00 52 00 45 00 X.P.R.E. 0030: 53 00 53 00 00 00 18 00 S.S..... 0038: 00 00 52 00 65 00 70 00 ..R.e.p. 0040: 6f 00 72 00 74 00 53 00 o.r.t.S. 0048: 65 00 72 00 76 00 65 00 e.r.v.e. 0050: 72 00 24 00 53 00 51 00 r.$.S.Q. 0058: 4c 00 45 00 58 00 50 00 L.E.X.P. 0060: 52 00 45 00 53 00 53 00 R.E.S.S. 0068: 00 00 .. ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 5013 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287..... ===== Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 11/09/2009 Time: 9:28:32 AM User: N/A Computer: PAVILION2 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 55 45 43 58 4d 4c 43 BUECXMLC 0008: 33 36 33 37 00 00 00 00 3637.... 0010: 42 55 45 43 58 4d 4c 43 BUECXMLC 0018: 33 36 30 37 00 00 00 00 3607.... ===== Event Type: Information Event Source: Norton Ghost Event Category: High Priority Event ID: 100 Date: 11/09/2009 Time: 9:27:57 AM User: N/A Computer: PAVILION2 Description: Info 6C8F1F63: The drive-based backup job, Drive Backup of (C:\) (3), has been started manually. Details: Source: Norton Ghost
Best Answer
If you're running Ghost under Windows on what is quite a low spec machine the problem could well be one of the system unable to cope with all that's happening. This could result in internal process delays thay can cause network timeout issues, resulting in an apparent loss of connectivity. Ghost is rather intolerant of such things. Two things can be tried.
If the latter works it is indicative of too much system load while Ghost is running under a normal boot up.