I've checked online for most solution for this issue, but nothing seems to be working. When I check the log files on our OCS 2007 R2 server, it is identifying 25 users in the address book. However, when I try and force a sync with the clients, they do not update. I can find the users if I search for them, but they are not coming down by themselves.
Is there anything I can check or force from the client side? There is no address book file locally to delete and re-force down.
Best Answer
The GAL client copy is stored by default in: \Documents and Settings\UID\Local Settings\Application Data\Microsoft\Communicator
You can force a refresh by exiting Communicator, deleting that file, then restarting Communicator. This should be logged in the client computer's Application event log. However (from memory) the address book is only generated on the OCS server every 24 hours so you may need to check for issues there too. There may be a connectivity issue with Exchange.