Office 365 mailbox quota doesn’t match license

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In Office 365, 9 of ~130 user accounts are assigned the license Office 365 Enterprise E3 which, according to https://technet.microsoft.com/en-GB/library/exchange-online-limits.aspx#StorageLimits, should assign storage quotas of 100 GB to the corresponding user mailboxes but is actually assigning storage quota of 2 GB.

I couldn't find anything relevant online, hence this post.

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Best Answer

This was resolved by manually setting the quotas using Exchange Online PowerShell command Set-Mailbox <UPN> -ProhibitSendReceiveQuota 100GB -ProhibitSendQuota 100GB -IssueWarningQuota 98GB.

On a related note, user mailboxes affected and unaffected by this problem both had UseDatabaseQuotaDefaults: False so that seems to be normal.

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