We would like to restrict access to users within a group (Staff) so that they can only see/chat with users from another group (Support) and not each other. We would also like to ensure that users from the Support group can see all those in the Staff group.
Can this be achieved and if so, how?
Best Answer
You can do this using the Packet Filter Plugin, which is available by default in the Plugins section of the OpenFire admin. Using this plugin you can block messages between users of the Staff group from chatting with or seeing each other.
I'd post a screen shot and detailed instructions, but it seems like Ignite Realtime's site is down at the moment. I'll post back when they fix it.
EDIT: This works, I just tested it. Here's what you'll do:
Install the Packet Filter Plugin from the "Plugins" tab of the OpenFire admin:
Make sure you have your "Staff" and "Support" groups set up.
Go to the "Packet Filter Rules" under "Server", "Server Settings"
Create a new rule to
PassAnymessages fromGroupStafftoGroupSupport:Then create a new rule to
DropAnymessages fromGroupStafftoGroupStaff. You should then have the following two rules:You can optionally enable logging if you wish.
Now, any time a user from the Staff group tries to get the presence of or send a message to any other user from the Staff group, these messages will be dropped and the two will be unable to unable to see or chat with each other. However, messages from the Staff group to the Support group will be passed along.
You could chose in the second rule to
Dropall messages from the Staff group if you choose. This will prevent them from communicating with anyone not in the Support group.I hope this helps!