Okay, once again I’m baffled with an issue that I’m hoping one of you can help me solve. Here’s the deal…
Configuration: Microsoft Office XP (Outlook 2003) on a Windows XP (SP3) system connected to a POP3 email host.
Symptom: Sending an email to anyone@example.com works as expected. Sending email to another domain (MSN, Hotmail, GMail etc.) never arrives at its destination.
Why I’m stumped (workflow):
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Email can be created with or without Word as my default email editor.
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Clicking Send/Receive produces the familiar “1 of 1 email being sent” and the process completes 100% without any error message.
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Prior to the Send/Receive process the email does sit in the outbound queue (Outbox).
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After a Send/Receive the email is moved to the “sent mail” folder.
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Removing the Office installation, deleting all Office registry entries and reinstalling allows it to work temporarily.
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Starting Outlook in safe mode seems to always work (at this point) but obviously not the solution I'm looking for.
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The only two addons listed in the Outlook settings dialog box are for Symantec Antivirus and Exchange. I’ve disabled both with no effect.
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I’ve searched the “addons” key in the registry and it shows no addons installed.
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Since “safe mode” seems to work, I suspect there’s a rogue executable at play here. Virus/Adware scans have not turned up any results.
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Outlook Express can be configured with the users credentials and performs flawlessly. This rules out any network / server / IP Block issues.
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User can send email to self or other users sharing the same domain name
So… I’m baffled! I suspect a full reformat and reinstallation will solve the problem.
EDIT: Note read the problem carefully, the email gets sent fine when in safe mode, or using the same account on another machine.
Best Answer
I agree with Brent. It seems to be a classical "relay not allowed" problem on server, or other server issue, and not a client problem.