A colleague's e-mail has just started playing up – he's using Outlook/Office 2003 on a Win XP SP3 machine. Yesterday his mail has suddenly stopped being received, although there are no errors of any kind that i can see. It was only noticed because he didn't have any replys all day.
His e-mails seem to send fine – no errors come up, the mail goes into Sent Items as usual, but it never arrives at it's destination. However, when mail is sent from Outlook Web Access, e-mails send fine. All connections to the server appear fine and outlook is 'connected' but I've had a look at the message tracking on our Exchange 2003 server and no messages are appearing when sent from outlook, only when sent through OWA.
Where should i be looking ?
Thanks.
Best Answer
Try this: Create a new Outlook profile with the same account settings. I´ve got a similar problem a few weeks ago. After i created a new profile it worked.