We have a user in our office who recently reported that Outlook 2007 is having trouble displaying newly arrived messages. If he changes to another folder and then comes back to the inbox, the messages show up immediately.
Environment
- Windows XP SP3
- Office 2007 build (12.0.4518.1014)
- Pop3/SMTP account
His outlook.pst is large (~2.2GB), though we have many other users with .pst files bigger without this trouble.
Googleing suggests that an add-in like Google Desktop or MS Search could be causing the problem. He has never had any extra add-ins installed… Just in case, I have disabled all the build-in add-ins from the trust center, except for VBA, which is required for some auto-updating spreadsheets we use for contact management…
Any ideas would be appreciated.
Best Answer
1) Does the user have Google Desktop Search installed? If so, disable the outlook add-in and restart Outlook.
2) Can you do an update to Office 2007 SP2?
3) A farfetched answer I've heard is that the user must be a participant in the Customer Experience Improvement Program. Close Outlook, open Word, click the office button, click Word Options, click Trust Center, click Trust Center Options, click Privacy Options, and select the option for the Customer Experience Improvement Program (4th option). Then close Word and restart Outlook.