Setup
3 ESXi 5.1 hosts, 4 virtual XENAPP servers (3 in production, 1 test server), 300 users (50 PC's, the rest is on clients), Exchange 2010
Problem
One Citrix user's Outlook suddenly won't show reminders anymore. Everybody elses works just fine.
So far I tried
1) In outlook: Show -> Reminders -> 0 reminders (this is the problem).
2) In outlook: Checked (and checked again) that reminders are set correctly. Files -> Settings -> Advanced -> reminders -> Show reminders -> checkboxed
3) In outlook: Changed setting to cached mode. Works, resetting back to none-cached mode. No go.
4) Logged him off, deleted his Citrix profile (this kinda fix most), logged him in again, no luck.
I hoped that reversing cached mode in step 3 would make outlook sync everything back to the exchange server. Do I misunderstand something here? Also, I've been reading about 'outlook /cleanreminders' and 'outlook /resetfolders' could do the trick. Will these commands also apply to a Citrix clients? (and how to do it – im quite new to Citrix).
Im not sure why, but I'm having a hunch that its not so Citrix related, but more outlook/exhange related. But again, im new to Citrix.
Any thougts and suggestions are highly appriciated. Thank you.
-Rasmus
Best Answer
Take Outlook out of cached mode and then delete the OST file. Then put Outlook back in cached mode and see if that fixes the problem.
/resetfolders isn't likely to do anything because that restores missing default folders, which is not your problem.
/cleanreminders might work but I would follow my first suggestion first. It sounds like there's a problem with the OST file.