Outlook still connects to on-premise Exchange after migration

autodiscoveryexchangemicrosoft-office-365outlook

After migrating to Office 365, our Outlook clients in the office still connect to the on-premise exchange. Mobile and remote clients already work fine.

What's going on? How do I fix this?

Best Answer

Most likely, you still have an AD record that points clients to your on-premise Exchange during Autodiscovery.

The steps to resolve this can be found in the excellent article Outlook still trying to connect to old exchange server after moving to Office 365.

You can also delete the SCP record altogether using ASDI edit:

  1. Select the “Configuration” naming context
  2. Drill down to:
    CN=Services\
    CN=Microsoft Exchange\
    CN=Your Org name\
    CN=Administrative Groups\
    CN=Exchange Administrative Groups\
    CN=Servers\
    CN=Your Server Name\
    CN=Protcols\
    CN=Autodiscover\
  3. And delete the CN=Your Server Name of class serviceConnectionPoint in there