Scenario:
- Support is at work location.
- User is at home, connecting to work via VPN.
The support person then get's user's IP via logged in users on VPN. He uses Remote Desktop Connection to connect to the IP. He signs in as Administrator. The support gets prompted that a user is active. Continues. User is asked if he wants to allow remote connection and will be logged off. He accepts.
This is where things go wrong. Connection is set up through the VPN, but when the user signs off and lets the Administrator sign on, the user's VPN connection drops. The support's RDP session just times out because there is no longer a connection.
I have found one workaround which is letting the user connect through the VPN and where it confirms credentials there is an option to "Save credentials for 'Everyone using this computer'". However this requires admin privileges and the setting isn't even saved, so it would require me to pass them the Administrator credentials every support session. Which is something I'd rather not do.
Question:
How do I keep the VPN connection alive, preferably without admin privileges or how do I save the "Save credentials" setting?
How do I connect via Remote Desktop Connection without signing off current user? (I believe this would keep VPN connection alive anyway?)
Any help is much appreciated.
Best Answer
One option that worked for me in this situation is to go to Network Connections and go to the properties of the VPN client. Once in there click on the sharing tab and check the box "Allow other network users to connect through this computer's internet connection." Also, does support really need to connect via RDP? If not, I would recommend connecting to the User's computer through TeamViewer. This will allow support to share the same desktop as the user and allow them to access VPN on the same session as the user.