Currently have a client that has poor eyesight and needs everything on his screen larger than standard. The issue is when running a Citrix application [Xenapp], the mouse is not scaling properly.
His local PC is set for 150% scaling with the mouse pointer set to extra large.
The Citrix application server is set for 125% scaling, mouse set to extra large.
The mouse shrinks significantly when I move from local to a hosted session.
When I increase the scaling to 150% on the server, then the mouse size is fine [stays same local and hosted], however, all the fonts in his applications are now too large to work with.
I've tried different combinations of local, hosted, but the mouse just wont scale properly. So my thought was to edit the mouse pack, just increase the size by 30%, but this doesn't seems as easy as it sounds.
Open to nudges in the right direction.
Best Answer
If you have remote-assistance installed, and are able to shadow the user, you should get full desktop. From the full desktop go to Control panel, Mouse options, Pointers tab and change the "Scheme" option to Large or Extra large.