“Sent on behalf” not appearing when delegates sending mails

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Ringo is a delegate of Paul's mailbox in Exchange, but when Ringo sends mail from Paul's mailbox, the recipient sees "Paul" in the sender field, rather than "Paul Sent On Behalf Of Ringo"

Paul has set "Editor" permissions for Ringo to his mailbox, and Ringo has been granted "Send on behalf of" permissions in Exchange.

Ringo did at one time have "Send As" permissions for Paul's mailbox in Exchange, but this has since been removed.

This is also the case for all other delegates to Paul's mailbox.

How do I make it so that emails sent by Paul's delegates show the "Sent On Behalf Of" information in the Sender field?

Using Exchange Server 2007 and Microsoft Office Outlook 2007

Best Answer

Are you certain that the Sent on behalf of isn't being sent properly? Sometimes mail clients improperly display the from address, even though there is a sender header. Double check the message source and make sure that the header is indeed missing. Just know that not all mail clients will display the "sent on behalf of" message.

Related Solutions

Mailbox permissions in Exchange 2007 driving me nuts

I'm going to make a guess that you're not using security groups to manage the permissions on these mailboxes. I'd recommend, before you do anything else, that you create a security group for each logical grouping of users who need special permission on each mailbox, place the appropriate users into those groups, and grant permission using the groups.

(Beware-- the users' security token may be cached by the Exchange Server computer and it might not see the update group membership immediately. Depending on your environment it could take up to 2 hours in a stock configuration for the server to "see" the change. More details at http://theessentialexchange.com/blogs/michael/archive/2008/01/18/Exchange-Server-Caches.aspx if you want to know more about what I mean.)

By doing this with a group you eliminate the need to modify the permissions in the future if job roles change, etc, for the people involved. You need only specify the right group memberships for new users, changed job roles, etc, and the permissions "just work".

Using the Exchange Management Shell, grant "Full Mailbox Access", "Receive-As", and "Send-As" permission with the following commands:

Add-MailboxPermission "Mailbox Na,e" -User "DOMAIN\Group NAme" -AccessRights FullAccess
Add-ADPermission "Mailbox Name" -User "DOMAIN\Group Name" -ExtendedRights Receive-As,Send-As

Obviously, substitute in the mailbox name and group name where appropriate.

(Users with Full Mailbox Access don't have "Send As" permission-- see http://technet.microsoft.com/en-us/library/dd421860.aspx for details)

Missing/lost message, Outlook/Exchange, where has it gone

The "Deleted Items" folder and the "Junk E-mail" folder have seperate recoverable items lists.

You can see a recoverable items list for the "Mailbox" in Outlook when using an Exchange connection, but not in Outlook Web Access, and not when using a IMAP connection.

So, to answer the question: One way to remove a message from your mailbox, without leaving it in the recoverable deleted items, is to move it to Junk E-mail, then delete it. It will be in recoverable junk items, not recoverable deleteted items.

Another way is to do "Shift Del" (also known as hard delete) from your inbox. This leave the item in recoverable inbox items.

To see recoverable inbox items in OWA, use the url to go directly to [the inbox folder]:
http://[myserver]/exchange/[my user]/inbox
then add the command "showdeleted"
http://[myserver]/exchange/[my user]/inbox/?cmd=showdeleted
This also works for other folders:
http://[myserver]/exchange/[my user]/deleted#20items/?cmd=showdeleted
But not for subfolders:
http://[myserver]/exchange/[my user]/?cmd=showdeleted does not show anthing, even though inbox and deleted#20items do.

To see recoverable items in any mail folder in Outlook 2000+ (using an Exchange connection while logged in as the actual user), enable the "DumpsterAlwaysOn" registry connection: http://support.microsoft.com/kb/178630

Best Answer

Related Solutions

Mailbox permissions in Exchange 2007 driving me nuts

Missing/lost message, Outlook/Exchange, where has it gone

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