Shared printer status “offline” but still prints

network-printerprintingwindows-server-2008

We have two Sharp MX-2310U network printers in our office building. They're both in the same subnet, and both set up in the print services console on our file & print box (Server 2008) with the standard Sharp postscript driver. Energy saving settings are identical for both units, and yet one of them is showing up as "offline", both on the print server and to any client PCs that it's set up on (a mixture of XP and Win7 clients).

The weird part is, jobs that get sent to the "offline" printer still get printed! Does anyone have any idea why this might be? It's not much of a problem, as most of my users don't even notice the status, but it's definitely bugging me.

Best Answer

As mentioned in the comments, check the SNMP setting. In Windows 7..

  1. Go to your devices list, right click the printer and select "Printer Properties"
  2. Click on the ports tab
  3. Find the port that's being used (assuming you did the 'standard tcp/ip port' option when setting up the printer) and click Configure Port
  4. At the bottom of the window is the SNMP Status Enabled checkbox.

In my case, I changed the SNMP community. In your case, just try disabling it and see if that helps.