Ssh not working and server inaccessible (server down)

google-cloud-platformgoogle-compute-enginessh

I have VM-Instances, working well with ubuntu 16.04, LAMPP and WordPress since Dec 2017.

But since yesterday 25/04/18, when I was building wordpress in wp-admin, suddenly WordPress gave error message "Error establishing a database connection". Immediately I checked GCP-console and access ssh. I suspect there was a problem with mysql (before this ever happened), so I rebooted the server and the server returned to normal, but only a few minutes. Then a database connection error occurs again. This time when I access SSH via console, it always comes out error message

"Connection Failed – An error occurred while communicating with the SSH server. Check the server and the network configuration".

If I open the website was always out message "This site can not be reached". I've tried checking firewall configurations etc, but did not find any weirdness (because I did not make any changes).

so from yesterday to today, I can not access server in browser or via SSH. Server down / offline.

How to solve a suddenly problematic server like this?

Thanks.

Best Answer

so from yesterday to today, I can not access server in browser or via SSH. Server down / offline.

How to solve a suddenly problematic server like this?

Apart from having regular ssh, you should have console access to google cloud platform. (Console access is a sort of emergency/maintenance backdoor ) .If you don't have access to google cloud platform, ask for the person who created the vm for you.

if the vm is down start it,

 1. Go to the Google Cloud Platform Console. Open the console left side
 2. menu and select Compute Engine. On the left, select VM Instances.
 3. Select the checkboxes next to the instances that you want to start,
    and then click the Start button.

more. https://cloud.google.com/billing/docs/how-to/restart-services

console access etc https://cloud.google.com/compute/docs/instances/connecting-to-instance

Support Options https://cloud.google.com/support/