Switch – No answer on arp requests

arpnetworkingroutingswitch

I have a problem where my Layer 3 Dell PowerConnect 6248 Switch (main switch) will sometimes (that means sometimes it works, sometimes it won't) not get an arp response from a device behind Dell PowerConnect 2824 (edge switch).

The situation

- - - - -       ===============          ===============       - - - - - 
| client | ---- | Main Switch | -------- | Edge switch | ----- | Device |
- - - - -       ===============          ===============       - - - - - 
  1. If the Client is on same vlan as Device, there is no problem and traffic always flows.
  2. If the Client is on different vlan, then only sometimes traffic will flow. This switch routes between vlans (inter-vlan routing).
  3. Main switch broadcasts (many) arp packets, but seems like no response?!

    990 719.323028  Dell_xx:xx:xx   Broadcast   ARP Who has 10.11.0.43?  Tell 10.11.0.1
    

    because when looking at main switch's arp table, it doesn't know coressponding mac address:

    #show arp
    IP Address        MAC Address      Interface        Type        Age
    ---------------  -----------------  --------------  --------  -----------
    10.11.0.43       0000.0000.0000     vlan 11         Dynamic    0h  0m  2s
    
  4. Main switch knows to which port
    traffic has to be sent to reach
    Device. There is an entry in address
    table that shows on which port the
    device is, the only problem is the
    switch doesn't know that particular
    IP corresponds to this MAC address
    🙁

    Address table:

    VLAN ID     MAC Address           Interface  
    VLAN 11     00:1c:c0:ef:e0:03       2/g5
    
  5. Edge switch is L2 switch and it
    appears that address tables are ok
    for this switch also.

  6. Some additional info about main switch:

    #show arp brief
    
    Age Time (seconds)............................. 1200
    Response Time (seconds)........................ 1
    Retries........................................ 4
    Cache Size..................................... 1024
    Dynamic Renew Mode ............................ Disable
    Total Entry Count Current / Peak .............. 68 / 99
    Static Entry Count Configured / Active / Max .. 6 / 6 / 64
    

Where is the problem?

Sometimes the traffic will just start flowing. Does the problem lie within the Main Switch or Edge Switch? Is it device configuration maybe? Maybe something with network cables? Main switch and edge switch is connected with fibre optics if it helps. Where should i look into?

Workaround

Creating a static arp entry solves the problem… currently I need only 5 arp entries for my devices, but this is just a workaround not a solution.

Best Answer

There is a known issue on the Dell firmware for the 6248. We experienced a similar issue that ARP entries were not being populated in the L3 ARP table. Sometimes they would work and other times they wouldn't.

If we did static ARP entries (MAC/IP) traffic would flow just fine.

Version 3.2.0.7 is what Dell indicated was the 'stable' version to back rev to. We are currently running 3.2.1.3 which has the symptoms mentioned above.

Hope that helps someone who may come across this!